1. Return Eligibility

Our return and refund policy lasts 30 days from the date of delivery.
To be eligible for a return:

  • The vehicle must be unused and in the same condition as when delivered.

  • The vehicle must be in its original state and undamaged (except in cases of delivery-related damage).

  • You must provide a receipt or proof of purchase.

⚠️ Vehicles that are registered, modified, or damaged after delivery may not be eligible for a full refund.

2. Non-Returnable Items

Some items and services are non-returnable, including:

  • Digital or downloadable products

  • Service fees (inspection, processing, or documentation)

  • Custom modifications or upgrades performed on request

  • Vehicles delivered over 30 days ago

3. Partial Refunds

Partial refunds may be granted in the following cases:

  • Vehicles with minor wear or cosmetic issues not reported during the return process

  • Returns requested after the 30-day window but within a reasonable timeframe

  • Missing or damaged accessories (e.g., second set of keys, documents)

4. Refund Process

Once your return is received and inspected:

  • We will notify you via email regarding the approval or rejection of your refund.

  • If approved, a credit will be issued to your original payment method within 5–10 business days.

5. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account and card statement again.

  2. Contact your credit card provider – it may take some time for the refund to post.

  3. If the issue persists, email us at: 📧 [Insert Support Email]

6. Exchanges

We only replace vehicles if they are defective or damaged upon delivery.
To request an exchange, contact us immediately at 📧 [Insert Support Email].
Please include clear photos and details of the issue.

7. Return Shipping

To return a vehicle, please coordinate with our support team.

  • You will be responsible for return transport costs unless the return is due to our error or a defective vehicle.

  • We recommend using a trackable transport service or purchasing return shipping insurance.

📍 Return Address: [Insert Physical Return Address]

8. Sale Items

Only regular-priced vehicles may be eligible for a refund.
Promotional or discounted vehicles are final sale and cannot be refunded.

9. Gifts

If the vehicle was marked as a gift and shipped directly to the recipient:

  • A gift credit will be issued to the recipient.

  • Once the return is processed, a gift certificate will be mailed to them.

If the gift was sent to the purchaser, the refund will be issued to the purchaser.

Need Help?

If you have any questions about your return or refund, don’t hesitate to contact our support team:
📧 [Insert Support Email]
🌐 Or visit our [Contact Page]